We ship thermal mugs and ceramic cups to France and selected EU countries. For other regions, contact us for availability.
Orders are processed within 1-2 business days after payment confirmation. No shipping on weekends or French public holidays.
- Standard Shipping: 3-5 business days (France); 5-7 business days (EU)
- Delivery times are estimates—delays may occur due to carrier or customs issues.
Costs are calculated at checkout based on your location and order weight. Free standard shipping on orders over [€XX] (France only).
Once shipped, you’ll receive a tracking number via email. Track your order through the carrier’s website.
- Report missing orders within 7 days of the estimated delivery date.
- For damaged products, contact us within 48 hours of receipt with photos of the item and packaging.
- We are not liable for delays or losses caused by third-party carriers.
For shipping questions:
- Address: 50 Rue Kervégan, Nantes Pays-de-la-Loire 62452, France
- Phone: +33670442743
- Email: support@saleclothingus.com