Shipping policy

1. Shipping Regions

We ship thermal mugs and ceramic cups to France and selected EU countries. For other regions, contact us for availability.

2. Order Processing

Orders are processed within 1-2 business days after payment confirmation. No shipping on weekends or French public holidays.

3. Shipping Methods & Times

  • Standard Shipping: 3-5 business days (France); 5-7 business days (EU)
  • Delivery times are estimates—delays may occur due to carrier or customs issues.

4. Shipping Costs

Costs are calculated at checkout based on your location and order weight. Free standard shipping on orders over [€XX] (France only).

5. Tracking

Once shipped, you’ll receive a tracking number via email. Track your order through the carrier’s website.

6. Missing or Damaged Shipments

  • Report missing orders within 7 days of the estimated delivery date.
  • For damaged products, contact us within 48 hours of receipt with photos of the item and packaging.
  • We are not liable for delays or losses caused by third-party carriers.

7. Contact Us

For shipping questions:
  • Address: 50 Rue Kervégan, Nantes Pays-de-la-Loire 62452, France
  • Phone: +33670442743
  • Email: support@saleclothingus.com